T&Cs

Terms and Conditions

TERMS OF USE FOR OUR SITE

What’s in these terms?

These terms and conditions (terms) tell you the rules for using our website https://www.enoracare.com/ (our site) and apply to the sale of any goods you buy from us through this site. Click on the links below to go straight to more information on each area:

Who are we and how to contact us

The enoracare.com site and the Enora® brand are operated by Frontier Therapeutics Limited (‘Enora’). We are registered in England and Wales under company number 02552048 and have our registered office at Innova One, Tredegar Business Park, Tredegar, Blaenau Gwent, Wales, NP22 3EL. Our main trading address is the same as the registered address. Our VAT number is GB179 361965.

Frontier Therapeutics Limited is part of a group of companies based in the United Kingdom and is the primary trading entity in the group.

Any references in these terms to “Enora”, “we”, “us” or “our” is to Frontier Therapeutics Limited or, where the context required, another fellow subsidiary company is specifically referenced.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site. We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy. See further under How we may use your personal information.
Our Cookie Policy, which sets out information about the cookies on our site.

If you purchase goods or services from our site, our Sale Terms (see section 2 below) will apply to the sales.

We may make changes to these terms and our site

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on [10 October, 2023].

We may update and change our site from time to time to reflect changes to our products, our users' needs and our business priorities.

By using our site, you accept these terms.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

We may make changes to these terms of use.

Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may suspend or withdraw our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We may transfer this agreement to someone else.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Accuracy

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

You may not use our site in any way that breaches any applicable local, national or international law or regulation, is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.

You also agree not to access without authority, interfere with, damage or disrupt: any part of our site, any equipment or network on which our site is stored, any software used in the provision of our site; or any equipment or network or software owned or used by any third party.

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site.

Links

Enora is not responsible for the contents or reliability of the linked web sites and does not necessarily endorse the views expressed within them. Listing should not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in these terms. If you wish to link to or make any use of content on our site other than that set out above, please contact wecare@enoracare.com.

We have no control over the contents of those sites or resources.

User-generated content is not approved by us.

This site may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

How to complain about content uploaded by others

If you wish to complain about content uploaded by other users, please contact us by e-mail at the following: wecare@enoracare.com.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us the following rights to use that content: a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the site and across different media including to promote the site or the service., to expire when the user deletes the content from the site.

We are not responsible for viruses and you must not introduce them.

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at dpo@frontier-group.co.uk.

Content Standards

These Content Standards apply to any and all material which you contribute to our site (Contribution), and to any interactive services associated with it.

The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.

We will determine, in our discretion, whether a Contribution breaches the Content Standards.

A Contribution must:

Be accurate (where it states facts).
Be genuinely held (where it states opinions).
Comply with the law applicable in England and Wales and in any country from which it is posted.

A Contribution must not:

Be defamatory of any person.
Be obscene, offensive, hateful or inflammatory.
Bully, insult, intimidate or humiliate.
Promote sexually explicit material.
Include child sexual abuse material.
Promote violence.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
Infringe any copyright, database right or trade mark of any other person.
Be likely to deceive any person.
Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
Promote any illegal content or activity.
Be in contempt of court.
Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Impersonate any person or misrepresent your identity or affiliation with any person.
Give the impression that the Contribution emanates from us, if this is not the case.
Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
Contain any advertising or promote any services or web links to other sites.

Breach of these terms

When we consider that a breach of these terms has occurred, we may take such action as we deem appropriate.

Failure to comply with these terms constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

Immediate, temporary or permanent withdrawal of your right to use our site.
Immediate, temporary or permanent removal of any Contribution uploaded by you to our site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
We exclude our liability for all action we may take in response to breaches of these terms. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.

How can this contract be transferred?

We can transfer our rights and obligations under these terms to any third party, provided this does not adversely affect your rights under these terms.

Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms and conditions.

If you are a business user:

We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content on it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.

In particular, we will not be liable for:

loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a consumer user:

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

Which country's laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

TERMS FOR THE SALE OF GOODS ON OUR SITE

Where to find information about us and our products

You can find everything you need to know about us, Enora, and our products on our site (our Products) before you order.

Company details and contact us

Frontier Therapeutics Limited
Innova One
Tredegar Business Park
Tredegar
Blaenau Gwent
NP22 3EL

Tel: +44 330 460 6050
Email: wecare@enoracare.com
Company No: 02552048
VAT No: GB179 361965

Terms of Sale

All sales of Products that we make are subject to these terms and conditions of sale (our Sale Terms). We may revise our Sale Terms from time to time at our discretion and every time you order Products from us, the terms in force at that time will apply to the Contract between you and us. It is your responsibility to ensure that you have reviewed these Sale Terms before placing an order with us.

Some parts of these Sale Terms are different depending on whether you are a business user or a consumer. You are a consumer where you are buying the products for your own domestic or private use and not for use connected with your business. You will not be a consumer if you buy the Products for resale, commercial use or for use in a professional practice.

Ordering Products from us

When you place an order to purchase Products via our site (www.enoracare.com) we will treat that action as an offer to buy. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.

When you place your order at the end of the online checkout process (e.g. when you click on the “Place Order” button), we will acknowledge it by email. We may contact you to say that we do not accept your order. This is typically for the following reasons:

the Products are unavailable;
we cannot authorise your payment;
you are not allowed to buy the Products from us;
we are not allowed to sell the Products to you;
you have ordered too many Products; or
there has been a mistake on the pricing or description of the Products.

We will only accept your order when we email you to confirm this and at this time we enter into a legally binding contract with you (the Contract). If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

Gift Cards

Enora gift cards.
You can redeem the Enora gift card to purchase Enora products online at enoracare.com as part or full payment.
Please protect your gift card and treat it as cash; we cannot replace lost, stolen gift card codes.
The gift card will expire 12 months from purchase. We will not refund any balance remaining, and we will invalidate the card.
Gift cards can be purchased in our online shop with a minimum value of £50. Gift cards have a maximum value of £200.
Gift cards cannot be exchanged for cash. We do not give change or refunds on gift cards or e-gift cards.
When using a gift card online and the total order value is less than the value of the card, any balance will remain on the card and may be applied to future purchases, provided that the card has not expired.
Where goods you have purchased with a gift card in our online shop are subsequently exchanged for goods of a lower price or returned, monies owing will not be refunded to a gift card.
If you return an item bought online using a gift card, we’ll refund the amount to a gift card. Gift cards will then need to be used within a 3-month period from the date of the refund. This does not affect your statutory rights.
If you place an order at enoracare.com using a gift card and subsequently cancel the order before delivery, monies owing will be refunded to your gift card. Gift cards will then need to be used within a 3-month period from the date of the refund. This does not affect your statutory rights.
We reserve the right to refuse to accept a gift card which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.
We reserve the right to amend the gift card terms and conditions from time to time where we consider it reasonable and necessary to do so.

Cancellation

Whether you are a business user or a consumer, orders may be cancelled at any time before they are dispatched, simply contact wecare@enoracare.com with your order number and you will be entitled to a full refund. We will process the refund due to you without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel the Contract. Refunds will be made by credit transfer to the credit card or debit card used by you to pay.

If the item has already been dispatched, then please see the “Returns policy” section below.

Returns policy for non-faulty products

If you are a consumer, you have the right to cancel a Contract within 14 days from the date you receive the Products without giving any reason to us (the Cancellation Period). Your right to cancel a contract will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the relevant Products.

To cancel a Contract, you must contact us in writing by sending an e-mail to wecare@enoracare.com or by sending a letter to us (in each case see the “Contact Us” section above for details). You may wish to keep a copy of your cancellation notification for your own records.

Once you cancel a Contract and you are in possession of the Products:

you must return the Products to us as soon as reasonably practicable;
you will be responsible for the cost of returning the Products to us. If it is determined that the Products are faulty or not as described you will be refunded the cost of returning the Products; and
you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

In order to receive a refund, you must return the relevant Products to us within 14 days of your cancellation notification. Once we have received the Products from you and the Products are in a resaleable condition, we will reimburse to you all payments received from you (excluding the costs of delivery which will be covered by you) within 14 days of receipt of the same. Refunds will be made by credit transfer to the credit card or debit card used by you to pay.

Please note that even where you are a consumer, Products which are being returned for reasons not due to faults or defects in the Product must be returned in a resalable condition, with the packaging intact, otherwise we cannot accept such returns, for reasons of hygiene and safety. We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the Cancellation Period has expired.

Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

Returns policy for faulty products

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. Please note we will only accept returns after the Cancellation Period, where the reason for the return is that the Product was not of satisfactory quality, not fit for purpose or did not fit its description. In such circumstances, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

During the expected lifespan of your product you’re entitled to the following:

up to 30 days: if your Products are faulty, you are eligible for a refund;
up to 6 months: if it can't be repaired or replaced, then you’re entitled to a full refund in most cases; and

For more detailed information on your rights and what you should expect from us, please:

visit our webpage;
contact us using the contact details at the top of this page; or
visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.

Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law. If your goods are faulty, please contact us using the contact details at the top of this page.

Delivery and estimated delivery times

For information on delivery options and costs, visit our webpage enoracare.com FAQs. During the online checkout process, you will be given available delivery options to choose from.

You are responsible for the Products once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the Products passes to you when you take, or a third party notified by you takes, possession of the Products.

We make reasonable efforts to ensure availability of all Products and to dispatch all Products within the quoted time set out in our order confirmation email.

Orders placed should be with you in 5-7 workings days from receipt of order. Deliveries will take place between the hours of 7am and 6pm, Monday to Friday and a signature may be required upon delivery. Unfortunately, we only deliver to addresses within mainland United Kingdom. Please note that UK delivery does NOT include the Channel Islands, Isle of Wight, Western Isles and Eire.

If there is a delay with delivery we will inform you of this via email and the product will be dispatched as soon as it is available. We have no liability to you for any delay in the delivery of Products ordered.

We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time – see the cancellation section above for more details.

Carriage Charges

For orders of Products with a delivery arrangement of 5-7 working days, delivery will be charged at £9.95 regardless of how many items you order.

Where more than ten variations of Products are ordered there will be no carriage charge applied.

Please note that each order will be charged a separate delivery charge. If you have any questions please contact us (see the “Contact Us” section above for detail).

Payment

Payment over the Internet can be made via our secure check out pages using Visa, Visa Electron, Mastercard, Switch/Maestro or Solo cards.

All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. We may adjust our prices at any time for any reason. Any orders which have already been placed and accepted by us, shall be fixed at the agreed price and not subject to change.

Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as swiftly as possible. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.

We will do all that we reasonably can to ensure that all of the information you give us when paying for the Products is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

VAT Exemption for disabled people

VAT is a tax that you pay as a consumer when you buy goods and services in the European Union (EU), including the United Kingdom. In the UK the standard rate for VAT is 20%.

Disabled people don’t have to pay VAT when they buy equipment that has been designed solely for disabled people, or on the adaptation of equipment so they can use it.

Goods and services on which you don’t have to pay VAT are often referred to as ‘zero-rated’ or ‘eligible for VAT relief’.

The rules about VAT relief for disabled people are complex. Not everything that is supplied to disabled people is zero-rated for VAT.

Who is eligible for VAT relief?

A person is ‘chronically sick or disabled’ if he/she is a person with a physical or mental impairment which has a long-term and substantial adverse effect upon his/her ability to carry out everyday activities condition which the medical profession treats as a chronic sickness, such as diabetes.

It doesn’t include an elderly person who is not disabled or chronically sick or any person who is only temporarily disabled or incapacitated, such as with a broken limb.

If a parent, spouse or guardian acts on behalf of a ‘chronically sick or disabled’ person, your supply is treated as being made to that ‘chronically sick or disabled’ person.

To apply for VAT relief please download and complete the Eligibility Declaration Form.

Please send the completed form via email to Enora at wecare@enoracare.com or by letter to the following address:

Frontier Therapeutics Limited
Innova One
Tredegar Business Park
Tredegar
Blaenau Gwent
NP22 3EL

If you do not qualify for VAT Exemption then you would pay VAT at 20%.

To learn more about VAT exemptions for the disabled please visit the HMRC website.

Product Specifications and Suitability

The images of the Products on our site are for illustrative purposes only. Your Products may vary slightly from those images.

Before ordering or using Products you should consider and assess the suitability of the Product to the user’s needs (and any associated risks). We would recommend that you seek the advice of your healthcare professionals in doing this and also continue to seek and monitor the suitability and risk (taking advice from such healthcare professionals) if the patient’s condition changes over time. For example, if the condition of the skin appears to be deteriorating then you should seek medical advice on whether the Product is still appropriate for the patient.

Published product details, specifications and suitability information is the best available at the time. Enora shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any part/s required for the repair of an item and none of our staff is authorised to give you such advice. If you have ordered an item that is unsuitable we will provide you with a full refund upon the return of the item in accordance with our Returns Policy.

Please ensure that you have read your warranty conditions before attempting to install a part or otherwise repair item. Enora cannot be held responsible if the item is damaged or your warranty is void.

All Products shown on our site are subject to availability. We will inform you by e-mail as soon as possible if the Product you have ordered is not available and we will not process that order if made.

Limitation on our liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

losses that were not foreseeable to you and us when the contract was formed;
losses that were not caused by any breach on our part;
business losses (such as loss of profit, loss of revenue, loss of data, loss of opportunity, loss of savings); or
losses to non-consumers.

If you are not a consumer then our liability for any Product will be capped at the purchase price of that Product.

We will do our best to get all orders dispatched as quickly as possible. We have no liability to you for any delay in the delivery of products ordered. You have the right to cancel delayed orders at any time and get a refund prior to the item being dispatched. This warranty does not affect your statutory rights (see the Faulty Products section above).

One-Year Limited Warranty Conditions

This limited warranty (“Limited Warranty”) shall apply only to the product described (“the Product”) and shall only be effective from date of purchase. Documentation regarding proof of purchase should be kept for validating the warranty.

Enora warrants that the Product is at the time of its original purchase free of defects in materials and workmanship.

Some countries do not allow the exclusion or limitation of incidental or consequential loss or damage, or limitation of the duration of implied warranties, in those circumstances the preceding limitations or exclusions may not apply to such customers. This Limited Warranty gives the customer specific legal rights but the customer may also have other rights which may vary from country to country. This Limited Warranty does not affect the customer’s statutory rights in law specific to the country of purchase and such rights remain protected.

Disputes

We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or wish to raise any other matter, please contact us as soon as possible using the contact details set out at the top of this page.

If we cannot resolve our dispute with you after you have contacted us about it, or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.

You can submit your dispute to Consumer Dispute Resolution Limited (CDRL) by going to http://www.retailadr.org.uk. Consumer Dispute Resolution Limited (CDRL) is the ADR provider we use and is approved by the government to provide ADR services. If you do not wish to use ADR or are unhappy with the outcome of ADR, you can still bring court proceedings.

If you are a consumer, please note that these terms are governed by English law. This means a contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are not dealing with us as a consumer, these terms are governed by English law. This means that a contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), will be governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Promotional Codes

From time to time, we issue promotional codes (also known as coupon codes, voucher codes or discount codes) which you can redeem against purchases of our products (Products), entitling you to a saving equivalent to the discount displayed on the promotional code or certain other benefits, as displayed on the promotional code (Promotional Code). By using or relying on any Promotional Code, you confirm that you accept these terms and conditions, and that you agree to comply with them.

We reserve the right to vary, modify, withdraw or cancel a Promotional Code at any time.

The specific terms and conditions, including the expiry date, relating to each Promotional Code (Specific T&Cs) will be advertised with the Promotional Code either at our website enoracare.com or within the Promotional Code marketing materials. These terms and conditions will apply along with the Specific T&Cs however, if there is a conflict or inconsistency between both, the Specific T&Cs will control and prevail.

Unless we otherwise explicitly provide in the Specific T&Cs, Promotional Codes:

cannot be applied to orders already placed;
must be used before an order is placed;
cannot be used to discount delivery charges;
are only valid while stocks last;
cannot be used in conjunction with any other offer, discount or promotion;
are non-transferable and non-assignable;
cannot be redeemed or exchanged for cash or credit; and
may be excluded from certain Products.

Subject to any agreements with third parties, we reserve the right to withdraw a Promotional Code at any time, and refuse to apply the Promotional Code to the purchase of Products, for any reason, including where:

in our opinion, the Promotional Code is invalid for the order you have placed;
there is an instance of fraud or tampering;
we or you face technical errors;
circumstances beyond our control mean we cannot apply the Promotional Code.

If you cancel a contract, and return a qualifying item in accordance with Enora’s relevant terms and conditions, any discount applied to the purchase of the qualifying item as a result of redeeming a Promotional Code will be subtracted from the refund you receive.

We have the right to revise and amend these terms and conditions from time to time by posting revised versions on our website. The revised terms and conditions will apply in respect of any order for Products made 24 hours or more after we have posted them on our website. If you do not agree to our revised terms and conditions as posted on our website, please do not order Products from us.

These terms and conditions will be governed by the laws of England and Wales. Any dispute arising from, or related to, these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

To contact us, please email wecare@enoracare.com

Last updated date June 2023.

Opening and Managing accounts T&Cs

The following terms and conditions apply to your Enora account, and govern the relationship between Enora ("we" or "us") and you (“you”). Use of your Enora account will constitute acceptance of these terms and conditions. These terms and conditions override any other statements concerning your Enora account and we may update or vary these terms and conditions. You must therefore read them carefully. If there is anything you do not understand, please get in touch via email using the Contact Us section on our website.

Setting Up Your Enora Account

You can register for your Enora account by following the registration instructions on our website.

You must be over the age of 18 to hold an Enora account.

Your Enora account details are accessed and may be updated online at www.enoracare.com/account. It is your responsibility to keep your password secure and you must not give your password to any other person.

Information provided as part of setting up your Enora Account

We are committed to maintaining a high level of security on your Enora account and also ensure it is easy for us to support you if you contact us.

When creating your Enora account we will ask you to provide some basic information such as your name and email.

Cancellation and Redemption

We reserve the right to cancel your Enora account if it has not been used for 24 consecutive months. If this occurs, any remaining funds will become our property. We may suspend or terminate this agreement at any time by giving you reasonable prior notice. We reserve the right to cancel your Enora account if we suspect it is being used fraudulently or in breach of these terms and conditions.

You may terminate your Enora account. The fastest way to do this is to contact us via email using the Contact Us section on our website.

Please note if you delete your account, you will not then be able to set up a new one using the same mobile and/or email address you used for your previous Enora account for a period of 28 days.

Loss, theft, or fraudulent use

Enora is not responsible for use of funds due to lost mobile phones or misuse of passwords or codes. You should immediately report any loss, theft, fraudulent or unauthorised use of your Enora account via email using the Contact Us section on our website to enable us to place a stop on your Enora account.

Fair Use

An Enora account is limited to individuals that are acting in a personal capacity and not in the capacity of a company, who have a current and valid email account. Your account is personal, non-transferable and subject to these Terms and Conditions. We apply a limit of one membership per person and registered email address.

Resale/use in promotions

You may not sell your Enora account or transfer the use to any third party. Your Enora account may not be used in any sales or promotional activities. We reserve the right to cancel any Enora account that we suspect has been resold, transferred or obtained in connection with an unauthorised sales or promotional activity.

We may from time to time also send you text confirmations of services such as when you’ve placed a Click & Collect order, however you will not receive marketing communications from us via text unless you opt to do so.

Last updated on 11.10.23