While our products come with a hand-held pump, this is manual, not electric.

To learn more about the Enora Air Pump please click here

On our product pages, you’ll find useful information to help you choose the right product for you. Be sure to check out the measurements, weight limit details and appropriate usage before you buy.

Enora is unsuitable for anyone with unstable spinal fractures or requiring posture management, such as those with pelvic obliquity and persons with irregular body shapes that Enora cannot fully support.

Additional information can be found in the Enora Instructions for Use - Click here

All Enora Air products are delivered in a protective box. Within, you’ll find your product inside the storage tube pump.

Enora Air and Repose® Technology are subject to a maximum user weight of 139kg / 21.8St / 306.4lbs.

Additional information can be found in the Enora Instructions for Use - Click here

Your Enora order will arrive within 5-7 working days after purchase. 

Enora products are designed for durability. While it’ll depend on you, your air care will continue offering great support for many years, but be sure to follow the cleaning and storage guidelines! 

Each Enora product has different weight specifications. You’ll find this information directly on our product pages. 

We have not identified any reasons why the use of electric blankets should be restricted when using Enora.

Please refer to manufacturers' instructions to ensure devices are used safely and correctly.

Before use, check that Enora is free from any damage. If there are any visible signs of damage, do not use. Please seek guidance from the manufacturer. 

Warnings and Precautions

Before use, check that Enora is free from any damage. If there are any visible signs of damage, do not use. Please seek guidance from the manufacturer.  

If you observe a change in skin condition, seek advice from a healthcare professional immediately. 

During installation, the Repose® valve should always be outside and away from the user and never come in contact with skin.

After the first inflation, check Enora regularly and ‘top-up’ with air every 14 days, using the Air Pump supplied and with the user off the device. 

Ensure Repose® inner is correctly fitted into the Enora cover. 

Enora Air Cushion, Air Seat and Air Contur should only be used on chairs fitted with armrests.

Please check the position of Enora on the intended support surface regularly to ensure its continued correct and safe use. 

Only use the Enora Air Pump to inflate and top up. Replacements Air Pumps are available here. 

Do not modify any part of the medical device or accessories in any way. 

The inflatable Repose® inner must not be machine washed. Do not immerse and avoid fluid ingress into the valve. 

Do not use abrasive cloths when cleaning, as it may cause irreversible damage. 

Neither Repose® inner nor the covers are suitable for sterilisation. 

Keep away from babies and small children when deflated, as it could pose a risk of suffocation. 

Keep away from pets. 

Not to be used as a sling or flotation device.

Keep out of direct sunlight, heat, hot surfaces, sparks, open flames, and other ignition sources.

Additional information can be found in the Enora Instructions for Use - Click here

Enora is intended for immobile and less mobile persons at risk of developing bed sores.

Indications and Target Group

Enora is intended for immobile and less mobile persons at risk of developing bed sores. Enora is designed to prevent all categories of bed sores and can be used as an effective treatment as part of an overall bedsore treatment program as instructed by your healthcare professional.

 Additional information can be found in the Enora Instructions for Use - Click here

Enora utilises Repose® Technology, a range of air-filled, reactive air, pressure redistribution, and reduction support surfaces with high levels of immersion and envelopment available for use in non-healthcare settings.

• Enora Air Cushion is intended for static chair usage
• Enora Air Contur is intended for use with riser recliner chairs.
• Enora Air Seat is intended for general-purpose wheelchairs fitted with armrests. 
• Enora Air Sleeper is intended as a sleep aid placed on top of a single mattress.
• Enora has several cover options, which provide additional durability, infection control, and enhance comfort. 
• Enora is supplied with an Air Pump unless otherwise stated. 

 Additional information can be found in the Enora Instructions for Use - Click here

Unfortunately, Enora is not intended for use in a car. It hasn’t been tested to any of the relevant safety standards for use in a vehicle.

If you live in the Channel Islands or the Isle of Man, please get in touch with our Customer Care team by clicking here. They will be happy to assist you with your order.

Yes, Enora product prices include Value Added Tax (VAT) and a breakdown is provided at checkout.

Enora products are easy to travel with. Simply deflate and pop in the storage pump the product arrived in.

Additional information can be found in the Enora Instructions for Use - Click here

Enora is supplied pre-packaged and should be intact upon receipt. Before use, carefully check all components for completeness and signs of damage.

Store in a cool, dry place and away from direct sunlight. Do not store next to radiators or other sources of heat.

Additional information can be found in the Enora Instructions for Use - Click here

If something’s not quite right with your Enora Air product, you can request to return it by clicking here.

Please review our terms and conditions to ensure your Enora Air product meets our returns policy - Click here.

You have the right to cancel a Contract within 14 days from the date you receive the Products without giving any reason to us (the Cancellation Period). Your right to cancel a contract will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the relevant Products.

Once you cancel a Contract and you are in possession of the Products:

• you must return the Products to us as soon as reasonably practicable;
• you will be responsible for the cost of returning the Products to us. If it is determined that the Products are faulty or not as described you will be refunded the cost of returning the Products; and
• you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession..

Please download our returns instructions by clicking here.

In order to receive a refund, you must return the relevant Products to us within 14 days of your cancellation notification. Once we have received the Products from you and the Products are in a resaleable condition, we will reimburse to you all payments received from you (excluding the costs of delivery which will be covered by you) within 14 days of receipt of the same.

Refunds will be made by credit transfer to the credit card or debit card used by you to pay.

Additional information can be found in the Enora Instructions for Use and Terms and Conditions.

Set-up and Inflation 

1. Remove Repose® inner from the Air Pump and re-assemble. 
2. Connect the Air Pump to the valve on the device – push to fit and begin inflation. Continue until you hear a click; this signals that correct inflation pressure has been achieved. 
3. Disconnect and cover the valve with the solid end of the Repose® sealing cap. 
4. Remove the Enora cover from its packaging and insert the inflated Repose®. The valve and the cover zip should be on the same side.
5. When installing, place Enora with the valve facing down and away from the user. Where present, use the fixing straps to secure it in place.
6. To ensure Enora is inflated optimally, check regularly and ‘top-up’ with the Air Pump every 14 days, with the user off the device.

Additional information can be found in the Enora Instructions for Use - Click here

Unfortunately, it is not possible to repair an Enora Air product, but you can purchase a replacement Enora Cover, Inflatable Inner or Air Pump from the Enora Shop.

If you are experiencing any issues with your Enora product, please refer to the Enora Instructions for Use, which contains a troubleshooting guide to help you identify and resolve the problem. Additionally, we recommend visually inspecting your Enora product. Please note that if the product has been punctured or damaged, it will not be covered under warranty.

In case you still require assistance, please feel free to reach out to us here.

You should clean your air care product regularly. Remove the PU cover and pop in the washing machine, but hand wash the product itself using soap and water. 

Enora Covers

Regularly wipe down the cover with warm soapy water or cleaning wipes for routine care. As required, covers can be removed and machine washed up to 60°. Covers should be thoroughly dried before being refitted.

Repose Inflatable Inner

Washing with warm soapy water or commonly used cleaning wipes is sufficient to clean Repose®. Please note that the Repose Inner MUST NOT be machine washed. For ease, cleaning when the Repose inner is inflated is recommended.

Additional information can be found in the Enora Instructions for Use - Click here

Enora Air pumps use smart valve technology which works for any of our Enora Air products. Alternative air pumps aren’t appropriate for Enora products.

You can order a replacement Enora Air Pump here.

Yes, you can purchase a replacement Enora Air Pump here.

When installing, place Enora with the valve facing down and away from the user. Where present, use the fixing straps to secure it in place.

Additional information can be found in the Enora Instructions for Use - Click here

Deflation and Storage 

With the user off Enora, detach all straps and remove.

Clean as per instructions.

Once dry, remove the inner from the cover, detach the sealing cap and insert the open end into the valve, allowing air to escape.

Roll up once deflated, with the cap still in place, starting at the point furthest away from the valve, expelling any remaining air. Repeat this process as necessary.

Fold, roll up and place inside the Air Pump for safe storage.

Additional information can be found in the Enora Instructions for Use - Click here

These terms and conditions (terms) tell you the rules for using our website https://www.enoracare.com/ (our site) and apply to the sale of any goods you buy from us through this site.

To view our terms and conditions please visit the following link - Click here

Any user who has complaints or experiences dissatisfaction with the device’s quality, identity, durability, reliability, safety, effectiveness, or performance should notify the distributor or Frontier Therapeutics Limited - Click here

Alternatively, you can start a returns request by logging into your account - Click here.

Additional information can be found in the Enora Instructions for Use - Click here

The Enora Instruction for Use (IFU) can be accessed from the following link - Click here

At the end of its life, clean your Enora Air product according to the instructions and dispose of it as non-hazardous waste.

Additional information can be found in the Enora Instructions for Use - Click here

Frontier Therapeutics Limited warrants Enora for 12 months against manufacturers’ defects. The warranty does not include general wear and tear or failure by other means.

Additional information can be found in the Enora Instructions for Use - Click here

No, smart valve technology in the air pump automatically ensures Enora inflates to the optimal pressure.

Additional information can be found in the Enora Instructions for Use - Click here

No, the smart valve technology is designed to set pressures before the user is on the product.

It takes less than a minute to inflate Enora prior to use.

Yes. Enora Air products are latex – free and non-allergenic.

It is not necessary, however, most users find it comfortable and convenient to use a cotton sheet. If a sheet is used, it should be loosely fitted to ensure that “hammocking” does not occur.

Please see below a user guide on how to connect your Air Sleeper and Air Seat with the Enora Strap Extenders.

User Guide

• To get started, locate the securing strap on your Enora product and unclip it.
• Connect the male and female trident clips using the Strap Extender to close the loop.
• Repeat the same process for the strap on the other end.
• To secure your Air Seat, first, loosen both of the straps and then wrap them around the static chair or general-purpose wheelchair.
• To secure your Air Sleeper, first loosen both of the straps and then wrap them around the mattress.
• To ensure that your Enora product is secure, clip both straps in place and adjust them as necessary.
• Make sure to check the position of your Enora product regularly and adjust the straps as needed to keep it secure.

Please download the Enora Strap Extender user guide by clicking here.

You can download a copy of our returns instructions by clicking here.

Additional information can be found in the Enora Instructions for Use and Terms and Conditions.